Category Archives: email marketing

Check out these summer marketing ideas

July 4th fireworks are over and Labor Day is a month and a half away. But there are some lesser-known holidays you can tap into for promotion ideas to beef up sales during these sizzling summer days.

Sunday, July 15, is National Give Something Away Day

What could youMarketing frederick, md give away at your business?  If you’re a restaurant, perhaps an appetizer or desert?  Retail shops could give customers a small but fun item with each purchase.  Professional services like marketing @ Work could give away free advice! Hey, not a bad idea!! In fact, if you call 301-696-8886 or email me and mention that you saw this post on my Facebook, LinkedIn or Blog by July 31, 2018, I’ll give you a free 45-minute consultation!!

July 18 is World’s Listening Day, and this year’s theme of “Future Listening” calls for reimagining a personal and universal future through listening. Participants are encouraged to examine their hopes, dreams, ambitions and fears for the future and reflect on the question, “What does your future sound like?”

What better time to listen to your customers or clients by letting them know you care about their opinions.  Create a short survey on your enewsletter and ask what they think about your business.  What would they like that you’re not currently providing?  What could you do differently or better?

Show your clients some love on National Friendship Day

The first Sunday in August, which this year is the 5th, is National Friendship Day. Reach out to your friends and customers by offering a special on a meal for two, flowers, tasty treats or a friendly home decor item. Think beyond the box with offers on services, as well.marketing frederick, md
Also, post on social media using #NationalFriendshipDay to encourage others to join in paying it forward, and offer a special in honor of the importance of friendships. More lovely quotes are available here.

Tuesday, August 21 is Senior Citizen’s Day

Are you a restaurant, service, or business that markets to seniors?  Let them know you appreciate your business by offering them something special.Marketing frederick, md  Last year Bayrunner Shuttle gave away T-shirts to senior passengers.

What are your summer promotion ideas?  Please share them here or on our Facebook page.

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Here’s How to Improve Your e-newsletter’s Open Rate

The best day of the week and time to send your e-newsletter for higher open rates varies wildly.
Constant Contact, the top-rated e-newsletter and email marketing program, provided these industry trends as of December, 2016.
Business Type Day of Week to send e-newsletter Time of Highest Open Rate (Local Time)
Accommodations (ex. hotel, inn, B&B, campgrounds) Monday 11:00 a.m.
Accountant Friday 2:00 p.m.
Animal Services Wednesday 9:00 a.m.
Art, Culture, Entertainment (ex. galleries, museums, musicians, theatre, film, crafts) Tuesday 1:00 p.m.
Automotive Services Monday 5:00 a.m.
Child Care Services Thursday 10:00 a.m.
Civic/Social Membership (ex. associations, chambers, clubs) Tuesday 2:00 p.m.
Consultant, Training (ex. marketing, management) Wednesday 6:00 a.m.
Education – Primary/Secondary (ex. elementary, middle, and high schools) Tuesday 12:00 p.m.
Education – Higher Education (ex. colleges, universities, trade schools) Sunday 12:00 p.m.
Financial Advisor Wednesday 6:00 a.m.
Fitness Center, Recreation (ex. yoga studio, bowling alley, gym) Friday 1:00 p.m.
Fitness/Nutritional Services (ex. personal trainer, wellness coach) Wednesday 9:00 a.m.
Government Agency or Services Tuesday 8:00 a.m.
Health & Social Services (ex. hospital, elder care, adoption services) Tuesday 11:00 a.m.
Health Professional (ex. physician, dentist, chiropractor) Friday 4:00 a.m.
Home & Building Services (ex. construction, HVAC, landscaping, design) Thursday 8:00 a.m.
Insurance Thursday 11:00 a.m.
Legal Services Monday 2:00 a.m.
Manufacturing and Distribution Tuesday 5:00 a.m.
Marketing, Advertising, Public Relations Monday 10:00 a.m.
Other Wednesday 11:00 a.m.
Other – Non-profit Monday 10:00 a.m.
Personal Services (ex. dry cleaning, photography, housekeeping) Sunday 6:00 a.m.
Professional Services Tuesday 8:00 a.m.
Publishing Monday 6:00 p.m.
Real Estate Monday 5:00 a.m.
Religious Organization Friday 7:00 a.m.
Restaurant, Bar, Cafe, Caterer Saturday 7:00 p.m.
Retail (ex. brick and mortar and online) Tuesday 7:00 a.m.
Salon, Spa, Barber (ex. nails, tanning) Monday 8:00 a.m.
Technology (ex. web developer) Thursday 11:00 a.m
Transportation Sunday 10:00 a.m.
Travel and Tourism (ex. limo driver, tour guide, reservations) Tuesday 12:00 p.m.

Your contact list is unique and getting to know the habits of your contacts can help get your e-newsletter in front of your contacts when they’re most likely to check their email.

Example: When a career counselor realized her audience reads her e-newsletter after work hours, she tried sending at 6 pm instead of 11 am. Her open rates increased because her emails appeared at the top of her contacts’ inboxes when they got home.

Marketing @ Work is a Constant Contact Solution Provider.  If you’d like more information on how to get started with e-mail marketing, or insights on improving your open rate, contact me at 301-696-8886 or [email protected]

 

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Awesome Free Business & Marketing Webinars Courtesy of the SBA

Lots of media coverage surrounds National Small Business Week, which is being held from April 29 – May 5. This annual event is hosted by the U.S. Small Business Administration to recognize the nation’s top small businesses, entrepreneurs, small business advocates and champions.

More than half of Americans either own or work for a small business, and we create about two out of three new jobs in the U.S. every year! Many of my readers run small businesses, or work for small businesses, so give yourselves a pat on the back.

This year, we all receive a bonus as the SBA and SCORE Association team up to host a free, 3-Day Virtual Conference during National Small Business Week. The conference will take place Tuesday, May 1 – Thursday, May 3 between 12:30 pm ET – 6:30 pm ET each day.

Registration is free to the public, which is a big deal since even virtual National Small Business Weekconferences can cost $500 – $600! You can participate in all or some of the webinars and have the opportunity to meet other business owners and chat with industry experts. The Virtual Conference offers all the best parts of an in-person conference, but without the hassle and expense of traveling!

Webinar topics include

How Changing Consumer Behavior Impacts Your Business – May 1 at 1:00 PM ET/ 10:00 AM PT
Technology allows you to understand consumer behavior better than ever. Join this webinar by Anastasia Kudrez of Google to learn how these insights Googlecan help shape your digital marketing plan, and what you can do to position your business for success.

• Addressing Discrimination and Harassment in the Workplace – May 1 at 2:30 PM ET / 11:30 AM PT
In this timely and informative seminar from Paychex, experts will discuss workplace discrimination and harassment – including sexual harassment. You’ll learn about employer liability under federal law, as well as the elements required to establish an affirmative defense to harassment claims. They’ll also cover specific policies and procedures for handling complaints, investigations, and retaliation, that can help protect your employees and your business.

email marketing• Get New and Repeat Business On Autopilot with Email Marketing – May 1 at 4:00 PM ET / 1:00 PM PT
Your business thrives on bringing in sales from new and existing customers. Wouldn’t it be great if you could bring in those sales more frequently without having to spend a lot of time doing so? This webinar by Constant Contact will show you some simple ways to repeatedly reach customers with email marketing. P.S. Marketing @ Work is a Constant Contact Partner.

• Creating and Sustaining a Strong Social Presence – May 1 at 5:30 PM ET / 2:30 PM PT
You want to use social media for your business, but where should you start?social Vistaprint’s Sarah Nunes will explain why you should be on social and some easy-to-use tips and tricks for small business owners to improve or create strong social media campaigns.

• The U.S. Economic Outlook and Its Impact on Small Businesses – May 2 at 1:00 PM ET/ 10:00 AM PT
Join Visa’s Vice President of the Visa Business and Economic Insights team, Bruce Cundiff, as he shares the near-term outlook for the U.S. economy including the health of consumer spending, housing prices, and more. You’ll learn how consumer spending preferences are changing, what stock market growth and volatility mean for consumer spending, and what all of this means for small businesses.
• Managing Your Finances in the Cloud – May 2 at 2:30 PM ET / 11:30 AM PT
Did you ever wonder what advantages moving your company to the cloud could offer? Have you ever thought about making the switch but weren’t sure how or why? This session by Intuit will uncover many reasons why businesses are making the move and discuss some best practices in how to use this technology to keep your business relevant and nimble.

• Grow Your Business in 2018 – May 2 at 4:00 PM ET / 1:00 PM PT
Join this webinar by Square to learn how to use small business technology tools to streamline your work and give you back valuable time.

• Simple Steps to Choosing the Right Financing – May 2 at 5:30 PM ET / 2:30 PM PT
Choosing the right source of financing for your business’ growth is more complicated today than it used to be – and because of all the different options available, it requires a more savvy borrower than ever before. Join this webinar by OnDeck to learn which financing options are right for different types of businesses and how likely you are to get approved.

• Hug Your Haters: How to Embrace Complaints & Keep Your Customers – May 3 at 1:00 PM ET / 10:00 AM PT
In this webinar sponsored by Chase, Jay Baer, founder of Convince & Convert, reveals brand-new, proprietary research into why and where your customers complain and why the rise of customer complaints is actually an enormous opportunity.

  • Sharing Your Story Through Video – May 3 at 2:30 PM ET / 11:30 AM PT
    Today’s consumers can watch video content whenever and wherever they want. This creates an opportunity for businesses to re-imagine the role of video content in their marketing strategy. Join this webinar by Google to learn best practices for connecting with consumers through online video.

pop-up shop• Pop & Play: How Opening a Pop-Up Shop Can Help Launch Your Retail Brand – May 3 at 4:00 PM ET / 1:00 PM PT
What do Amazon, Chobani, Hermes and a taco truck have in common? All four recognize the magic of the pop-up shop. In this webinar by Kimco Realty, find out how a pop-up can help you bring your brand to life, create a one-of-a-kind customer experience and tell your brand’s unique story to a built-in audience.

• Fusion Marketing: The Next Generation of Marketing – May 3 at 5:30 PM ET / 2:30 PM PT
Award-winning inventor, entrepreneur and author Lon Safko examines this new concept of “interconnecting” your traditional and digital tools. You will look at your marketing efforts in a completely new way. In this webinar, you will learn how to get exponential results without spending a dime more.

And if you’d like advice on marketing your small or medium-sized business during National Small Business Week – or any time – contact me at [email protected], 301-696-8886.

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Eight tips to help you with your holiday marketing

Small businesses have a lot of competition from the big box stores during the holiday season.  So a successful season means getting customers ready early, even when they may be reluctant to do so.

You may not have a huge advertising or marketing budget, (none of our clients do!) but you can take advantage of the power of social media and email marketing.

Here are eight tips from Ryan Pinkham of Constant Contact.  They won’t all apply to your business, but cherry-pick those that may work.

1. Develop a schedule to help build holiday momentum

You can’t build momentum around your business unless you have a plan for how you’re going to do it.

holiday marketingOne way to start is by creating a schedule. The schedule should map out the weeks and months leading up to and through the holiday season, with specific goals for each of the big days. The exact holidays you plan to target may vary, based on your business and your customer base, but all businesses should be aware of the four biggest shopping and giving days of the holiday season:

2. Pay attention to what your fans, followers, and readers really want

If you want your business to be part of your customers’ holiday plans this season, you’re going to need to deliver content they care about.

Of course, you should always to that, but it’s especially important during the holidays, when your customers are not only busy but are also bombarded  by other businesses fighting for their attention.

Consider using a survey in the fall, before the holiday craze has started. You can send your survey to all of your email subscribers or post it on your Facebook Page.  Ask your fans what they are most interested in receiving from your business this holiday season.

Use that customer feedback to improve the content you’re sending out, and to better target your messages by segmenting your email contact list. When segmenting your list, you should also look at other information that’s available to you, such as: open and clickthrough rates, purchasing behaviors, and the preferences people chose when signing up for your newsletter.

3. Be a resource, not just a sales pitch

One of the main reasons people are typically reluctant to shift their focus to the holidays is they are not always eager to start thinking about the work that goes into them. While the holidays are—without a doubt—a time for celebration and giving thanks, they are also a time of great stress for a lot of your customers.

Don’t add to that stress by overwhelming them with ”salesly” content and aggressive promotion; instead, provide them with something they can actually use this holiday season. It can be something as simple as decorating ideas, tips for throwing a dinner party, or even a special coupon for subscribers only.

You can also post tips on Facebook or share articles on Twitter. If your business uses Pinterest, consider creating boards to give your followers inspiration leading up to the holiday season.

This pretty setting is now on my Pinterest page!

4. Don’t try to do too much, too soon

One of the biggest questions we get from small businesses (at all times of the year) is how often should they post on social media or send emails to their subscribers. This is an especially important question when we’re talking about how to get your customers ready for the holiday season.

The fact is, most of your customers aren’t going to be ready to start thinking about the holidays until it starts feeling like summer is officially over. Don’t overwhelm them by flooding their inbox and newsfeed with holiday promotions.

When creating your schedule, pay attention to how much holiday content you’re planning to post. Make sure you’re giving your customers the chance to ease into it, rather than trying to force them to get in the spirit. It can be helpful to think in terms of percentages.  For example: 30% holiday content in October, 50% holiday content in November, and 75% holiday content in December.

Tip: Talking about Black Friday or Small Business Saturday rather than specific holidays in October, is a great way to start getting yourholiday marketing customers ready without scaring them with holiday buzzwords. 

Ipswich Ale did a great job at getting their fans ready for fall without over-whelming them. They posted this picture of their fall seasonal beer on their blog.

 5. Give them what they signed up for: exclusive content

Your customers didn’t become fans, followers, or readers of your email just because they love your products or services. For many of them, it was to receive exclusive content and special promotions from your business.

Telling your readers and fans about upcoming holiday promotions or giving them a sneak peek at new seasonal products is the best way to build holiday excitement and give them the exclusive content they want.

6. Make the holidays an event

You don’t have to wait for the big shopping days, or even the official day of the holiday, to give your customers a reason to celebrate this season. In fact, planning an event earlier in the season—before your customers’ schedules get filled with work parties and family gatherings—is a great way to get your customers in the holiday state-of-mind.

It’s also a great opportunity to help make a difference this holiday season, by partnering with a local nonprofit and doing some fundraising for a cause that’s important to you as a business owner.

You can also use your event as a way of collecting valuable email contacts before the holiday season by using online event registration.

Tip: Find out how to host a holiday event.

7. Remember what works during the other seasons

It’s important to remember that not everything changes during the holiday season. The best practices and strategies you use in your email marketing and social media throughout the year will not only still be effective in November and December, but they will help you engage your customers in October, and get them ready for the holiday push.

Use rich media, like photos and videos,  to start building excitement. Think about the types of things we’ve already talked about: providing exclusive content, being a resource, not being too promotional.  Photos are a great way to accomplish all of these things. Post pictures from past holidays or give a sneak peek at new products, and then ask your fans to comment, like, or share.

If you haven’t used videos in the past, or even if you have, think about shooting a short video every couple of weeks or once a month leading into the holiday season. Something as simple as a video on your smartphone can give you the chance to tell your fans what you’re working on for the fall and what you have coming up for the holidays.

8. Be authentic

One of the biggest reasons people choose to shop with small businesses, throughout the year and during the holiday season, is the personal connection they’re able to provide.

While your bigger competitors will have to rely on fictional stories—and inauthentic holiday moments to connect with customers in the months leading up to the holidays—you have the ability to offer the real thing and can use your own experiences to make that special connection.

Do you have personal experiences your customers will enjoy or stories from past holiday promotions that will get them excited for what you have planned this year? Use them to create a personal connection your customers will love and to generate buzz around this year’s big season.

Do you need help with your holiday marketing? Contact us – we can help you create a plan and also create your e-newsletters if you’re running out of time!

[email protected] or 301-514-1102. We are a Constant Contact Solutions Provider and utilize email marketing best practices.

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Four Tips to Close Out the Summer & Kick-start Your Holiday Marketing

1. Wrap up your summer marketing before jumping into holiday marketing planning mode.

This past Labor Day weekend was the unofficial end of summer, and this is marketing plansthe perfect opportunity to close out summer marketing and prime your email list for the fall and holiday marketing season. Use your email as a resource, and not just a sales pitch; give readers tips for final lawn and garden care, HVAC maintenance, fall vehicle maintenance, etc.

2. Develop a marketing schedule to build momentum.
This is really important because it works! Map out the weeks leading up to and through the holiday season with specific business and marketing goals for each of the big days.  Save time and effort by using Constant Contact’s Marketing Calendar tool.

3.  Get creative.

Use email to announce your autumn and holiday plans, to remind people about important dates and deadlines, and start getting your contacts ready to buy.

4.  Don’t do too much, too soon.

Don’t overwhelm people with too many promotions early in the season.  Instead, target your audience with relevant offers when they’re actually ready to shop.  Constant Contact has a great coupon feature to help you create attractive offers.

Need help brainstorming and/or creating your marketing calendar? Contact us today!   

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